Unforgettable HVAC & Plumbing Service For Kansas City & Beyond

Kudos to LBA for their amazing customer service! Once again, Trevor came to our rescue. We had a small leak under our sink that we noticed a few days ago, and he was able to arrive just a few hours after we called. He did a thorough inspection and spent over an hour to figure out what was going on. The short story: The people (not LBA) who installed our garbage disposal a year ago did not install it correctly, and the retaining ring was not seated well. Because of that, it (as well as the rest of the connection pieces from the sink to the disposal) had rusted and was allowing a tiny amount of water to seep through every time we used that side of the sink. Trevor replaced all the connection parts and ensured there was absolutely no leak, and there was NO CHARGE to us. When I offered to pay him for a service call, he said that he wanted to act responsibly; since he was the last person to work under our sink, it was up to him to make it right. He said the philosophy of LBA's General Manager is "Take care of the customer." WOW! What a GREAT business plan! I am so very, very thankful to Trevor for taking the time and effort to figure out exactly what was going on and taking the initiative to fully correct the problem. LBA has definitely won our confidence and our loyalty for life! Thank you SO much for taking such good care of us and our home!
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Another 5-star service call from Trevor DePriest! He arrived spot-on time for the prearranged appointment to take care of our kitchen drain and vent pipe. He was able to completely and efficiently replace the vent pipe, and even snaked our dishwasher drain line while he was under the sink! When he inspected the area that we had planned for him to re-route the kitchen drain pipe in the basement, we hit a small speed bump. He took a second look at the PVC connection to the sewer stack and realized he didn't have the right gauge of pipe on his truck to connect to it. We discussed the options, and he said that, while the vent pipe was a must-do (because it had broken), the drain pipe re-routing was a nice-to-do (because the drain line is functional and the re-routing would make future maintenance easier, but the work was not necessary). I thought that was very trustworthy of him, and I very much appreciate his honesty about what must be done versus what is an upgrade. While he was here, I asked if he could look at our shower, which had been giving us some intermittent difficulty (dripping, but not constantly), and he kindly took the time to fully inspect the area, including the pipes behind the wall (via the access panel). He explained his recommended solution, which I agreed to, and we've already booked another appointment for him to do that work. I am very thankful to have such a competent and trustworthy plumber to turn to, especially since most of our plumbing is original to our house (1939)! Many thanks to Trevor and everyone at LBA for their high quality and professionalism!

Can not remember technician's name. He did introduce himself. Just can't remeDmber his nice.

Technician was friendly and efficient in checking furnace. He explained results of the inspection clearly and was professional in his efforts.