CHURCH CASE STUDY
One of our church partners approached LBA with their plans to renovate the mechanical services in their school. The teachers were experiencing comfort issues in their classrooms during both heating and cooling season, which was affecting both the teacher and the students. The church needed a dynamic solution and was on a very tight budget.
Comfort levels were not consistent across the building. Classrooms facing south and west utilized more cooling and less heating due to the solar load while classrooms in the north and east side of the building were utilizing less cooling and more heating. With their traditional duct system, class room comfort levels were not adequate and were a learning distraction.
LBA’s design team completed a pre-project assessment of the building and included load calculations to determine the most effective solution. LBA’s Installation and Design teams value engineered a solution to replace the 30-year old HVAC systems with a Variable Refrigerant Flow (VRF) system that allowed each teacher to control the comfort level in their own classroom versus the centralized, one-temperature-fits-all prior system.
The project was completed 4 days ahead of schedule and $10,000 under budget. As a result of LBA’s work on this project, the church has awarded LBA a second contract to replace the HVAC systems on their administrative building with VRF technology. The project began in July of 2017 will be completed on time and under budget.
PROPERTY MANAGEMENT CASE STUDY
The property manager described the problem to LBA Commercial HVAC-R & Plumbing, and an innovative solution was created using the latest mechanical assessment protocols and technology.
Using a 70-point digital checklist accompanied by photos and stored on demand in the cloud, our master mechanical technicians was onsite at each property for a week to complete an annual assessment of all the HVAC systems on the property. At the conclusion of the assessment the raw mechanical data was analyzed, collated, and converted into actionable business analytics to empower the property manager with quantifiable and trended results per building and tenant.
As a result of our assessment program, the property manager was able to institute accountability and reporting for equipment rarely seen in person. The results yielded a 70% reduction in repair and replacement costs and a 90% reduction in unplanned downtime. The property manager’s portfolio has become the most profitable in the company.
The property manager has referred us to other property managers in their organization to complete the annual assessment program. Our one-off solution has become a stand-alone service (HVAC APP, Asset Protection Program) and now includes predictive maintenance powered by machine learning and agile algorithms.
RETAIL: HIGH END SALON CASE STUDY
One of LBA’s retail customers is a high-end salon studio currently experiencing rapid growth in the Kansas City metro and is the fastest growing salon studio in the nation. The salon studio requires reliable cooling and humidity abatement services all year long.
The salon studio relies on LBA to provide 24X7 monitoring of HVAC systems, routine maintenance, system service & replacement, and HVAC system design build for their expansion.
Upon acquiring a new salon studio, the two HVAC systems providing crucial cooling in the month of July failed. The temperature, quickly increased to 98 degrees with 80% humidity.
Before the salon manager could even contact LBA for a service call, the monitoring system alerted our account team and a call was placed to the salon notifying them a technician was on the way and would be there within the hour. The technician quickly identified the part failures and developed a work around to temporarily restore some cooling while replacement parts were found and delivered.
LBA’s field team is empowered to make decisions that best service our customer. While the parts were being delivered, the technician took the initiative to clock off the job and go to a nearby store to grab a case of cold sparkling water for the full house of salon customers. After the technician partnered with the salon manager to pass out the water, the parts arrived and the technician completed the repair replacement in less than 2 hours.
The salon was so impressed with the technician they wrote an email to LBA’s leadership team praised the quick thinking, hard work, and best-in-class customer service. The salon also reported not one appointment was rescheduled and the tips the stylists received during the outage were the highest grossing period in the company.
COMMERCIAL PROPERTY MANAGEMENT CASE STUDY
Commercial customers require HVAC-R and Plumbing contractors who are ultra-responsive to their needs. Waiting for a contractor to fit them into the contractor’s schedule means lost revenue and poor morale. LBA Commercial HVAC-R & Plumbing uses state of the art routing technologies to dispatch our highly qualified technicians to our customers when they need us most.
January is our coldest time of year and the heating system failed and there was no heat in the building. The high was 5 degrees with a wind chill of -15. The main tenant in the building is a large day care center.
LBA’s dispatch and scheduling team sprang into action and a technician was onsite within an hour with portable heaters for each room. Upon inspection, the HVAC equipment was a 30-year-old model and had a part fail that was no longer available. To make matters worse, the system was so large it was not kept in inventory locally by any manufacturer. To recap, there was no heating for 100 kids, no part to repair, and no system available locally to replace during the coldest stretch of weather in recent memory.
Upon contacting various manufacturers, a lead time of 2 months was the ‘best’ we could expect. Then, LBA’s people demonstrated why we are different kind of HVAC-R & Plumbing provider. Instead of allowing the roadblocks to deter LBA from restoring heating to the day care, a team began to scour the country looking for a replacement system. After two days of constant calls and emails, a system was located in a warehouse in North Dakota.
LBA submitted a competitive bid, and the property manager quickly signed off on our proposal. Within 4 days of the outage, we began installing the new system. In less than a week, LBA restored heating to the building and one of our technicians even read story time to the kids the last day of the job.
FOOD SERVICES CASE STUDY
LBA provides both HVAC and plumbing services to local, regional, and national restaurant chains in the Kansas City area. The competition for disposable income in this industry is fierce, and LBA seeks to provide solutions that give our customers a competitive advantage in a crowded market.
One of our regional restaurant customers had a traditional hot water heater fail and was down to one water heater.
Our customer called us to diagnose the problem and provide a speedy resolution. The water heater could be repaired, but the repair was going to be pricey. Before proposing a solution, the plumbing technician asked for a copy of the gas bill and found the current water heater was adding 20% of utility cost relative to peers and similar equipment.
The plumbing technician completed some additional research and created a proposal with options for the customer. Option one was to repair the existing water heater. Option two was to replace the water heater with a tankless heater. The tankless heater was 300% more than the repair, but the utility savings would achieve an ROI break-even of 2 years on equipment with a useful life of 10 years.
The restaurant approved the tankless solution and after a year approached LBA about replacing water heaters in all 12 locations across the city. The restaurant reports the utility cost savings have enabled them to pass along some of the savings to customers and have reported an increased their same store comparable by 7% year-over-year due to the new pricing.